Title:Centerserve Call Center Learning Center - Resources for call center management and operations
Description:a comprehensive reference for call center operations, call center management, call center benchmarking, best practices, call center training, outsourcing, call center, strategy, and books on call centre management and contact center performance
Keywords:call center, call centers, call center start up, call center design, contact center, customer service, call center operations, call center management, call center solutions, call center training, call center benchmarking, call center best practices, outsourcing, contact centers, centre, contact center best practices, contact center management
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Centerserve Call Center Learning Center - Resources for call center management and operations



Centerserve Presents the Call Center
Learning Center
Strategy
Benchmarking
Management
Training
Motivation
Measurement
Monitoring
•
Home •
Online Store •
Best Practices •
quot;How-to quot; Guidesa •
Tutorials •
Yellow Pagesa •
About Us
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modules for supervisors and managers of call centers.
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Welcome to
the Call Center Learning Center
sponsored by Centerserve
The research based one-stop learning center for the call
center industry.
New research findings
available.
Introducing the 2010
Benchmarking Report
We are proud to announce
the 2010 Benchmarks in
Call Center Operations
report is now available.
To learn more about
Centerserve's most
research,
click here.
Call Center Planning,
Design and Strategy
eToolkit-
A comprehensive guide to
call center strategy,
planning and design; an
excellent resource for
new contact center
start-ups,
consolidations, existing
call center improvement
and future planning with
detailed templates and
planning roadmaps.
More information.
e-Toolkits-
quot;How-to quot; guides for
managers and consultants
- comprehensive guides
for call center
strategy, planning,
design, monitoring,
measurement,
benchmarking, and more.
More information
Call Center Resource
Library-
by Subject
Agent
Motivation
Cost Controla
Measurement
Outsourcing
Quality Monitoring
Strategy and
Planning
a
Training and
Coaching
Tutorial Archive
Call
Center Model
Agent
Motivation
Planning
and Strategy
Cost
Control
Quick Links
Bookstore
Benchmarking
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Guides
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Benchmarking and Best Practice Reports
Centerserve's latest benchmarking report
provides data from 132 companies across 13
Find out what is working and not working call centers in this industry leading
best practices reports.
Learn more about the 2009 Benchmarks
in Call Center Operations report which
provides you an update on the 2007
Benchmarks in Call Center Operations Report.
Learn more
about
the three 2007 reports.
Download
excerpts of
all four reports.
Report topics include:
Operations, Business Processes amp;
Management
More
Research
Based
Resources
quot;How
to quot; Guides
e-Toolkits are
quot;How-to quot; guides for managers and consultants
- Comprehensive guides for call center strategy,
planning, design, monitoring, measurement,
benchmarking, and more.
More information.
Start your own research based call center library
Business Performance Packages
provide
a library of resources in an array of subject areas
at 20%-25% off list cover price.
More information.
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about our
research and products, feel free to call us 970-669-6554
or email us at
penguin@centerserve.com
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