Title:Engine Service Design
Description:Engine is a service design consultancy helping organisations to evolve and innovate services that attract and keep customers, increase revenue and build brand equity.
Keywords:Engine, Engine Group, service design, service design practice, customer journey mapping, user journey map, personas, Ethnographic user research, Ethnography, user resarch, understanding users, Service Blueprint, service design process, design process, Service innovation, Customer experience, Customer insight, Co-design, Innovation processes, co-creation, innovation networks, service ergonomics, ideation, design strategy, innovation strategy, innovation, product, new product development, NPD, new service development, service, product innovation, service innovation, targeted innovation, human centred design, user centred design, participatory design, service design, five fundamentals, public service design, public services design, innovation training, proposition concepts, service concepts, product concepts, co-creation, ideas, customer, company, Oliver King, Joe Heapy, Gavin Maguire, Nick Marsh, Erick Mohr, Esme Fisher, Julia Schaeper, Tamsin Smith, Steve Lee, Alex Nisbett, Cale Thompson, Lauren Argenta, Sarah Campbell, Paul Bello, Paul West, Andrea Williams, Map It, Ideaplay, Ideopoly, The Journey to the Interface, Picture This, Made for the Masses, Planning for personalisation, Oliver King presenter, Orange, Virgin Atlantic, Visa International, Ideal Standard, MTV, The Guardian, Capital Radio, DfES, BAA, Sky, AA, Nesta, Norwich Union, Orange, Virgin Atlantic, MSN, Design Council, Ideal Standard, Bupa, Guardian, Matchbox
Body:

Engine Service Design
input
input
6a New Concordia Wharf Mill Street London SE1 2BB |
+44 (0)20 7064 6868 | map |
client |
hello@enginegroup.co.uk
Home
Service design
Projects
About us
Latest
Latest
Latest News
10.02.12
Service Design in Korea
read more
30.01.12
James Samperi becomes a Director at Engine
read more
05.01.12
Service Design in the Czech Republic
read more
Service design
Methods
Customer Journey mapping
Journey mapping is a method of visually representing the actual and everyday user experience #8230;
read more
Personas
Personas are visual and anecdotal profiles. They may be based on #8216;real people #8217; from research or #8230;
read more
Projects
Latest Product
Seminars
Engine train individuals, teams and organisations in how to use Service Design to improve service #8230;
read more
We help organisations discover, develop and deliver service innovation.
Service design is a design specialism that helps develop and deliver great services. read more
Projects
Case studies
InterContinental Hotel Group
Creating Unique Guest Experiences across multiple brands
read more
Virgin Media
Re-imagining the bill
read more
ANA (Aeropuertos de Portugal)
Delivering a passenger services strategy for Portugal #8217;s airports
read more
Recently
At Engine
Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
About us
Client testimonials
"We did not know what to expect of service design, but Engine showed us that it is a highly creative and inventive process. Their design-led approach to defining, validating and implementing services is all about imagineering the future so it can be discussed, iterated and eventually implemented. It is not only about designing the product, but everything around the context of use for that product. It connects the gap that exists between marketing (target customers, benefits) and technology (features, products) by putting the user experience/service central. #8221;
User Experience Manager,
Philips Retail Solutions
read more
About us
People
read more current openings
Privacy |
Terms |
hello@enginegroup.co.uk
| Member of the Design Business Association DBA